Privacy policy

Yakka Jobs is run by Dodzi Kpodo, trading as Yakka Jobs, in Australia. Contact us about privacy at operations@yakkajobs.com.au.

Your account: when a trade business ("you") signs up, we hold your name, email address, sign-in details, your business details (business name, ABN, address, phone and the payment details you choose to show on your invoices) and the people you invite to your team.

Your business records: the information you put into Yakka Jobs to run your business: your customers' names, phone numbers, email and site addresses, notes and access notes, jobs, quotes, invoices, payments, photos, materials, checklists and time records. You decide what goes in. For this information, we look after it on your behalf; it belongs to your business.

• Camera and photos: only when you choose to add a photo to a job. Photos are shrunk and uploaded to that job.
• Storage on the phone: a copy of your jobs is kept on the phone so the app works with bad signal. It's deleted when you sign out.
• Calls, texts, email and maps: buttons open your phone's own apps. Yakka Jobs doesn't read your calls, messages or contacts.
• We don't track your location, and we don't show ads.

• To run Yakka Jobs for you: showing your jobs, making quotes and invoices, sending the reminders you switch on.
• To keep the service secure and working, and to fix problems.
• To contact you about your account.

We never sell personal information, and we don't use your business records for advertising.

We use trusted providers to run Yakka Jobs. They only get what they need to do their job:

• Supabase stores the database, sign-ins and photos (servers in Sydney, Australia).
• Vercel hosts the website.
• Expo delivers the phone app and its updates.
• Sentry receives crash reports so we can fix bugs. We set it up so these reports leave out names, emails, form contents and other personal details.
• Anthropic (Claude), only if a business switches on AI Quote Assist: the job description typed in, with phone numbers and emails removed first, plus the names of the business's own price-list items. No prices, customer names or addresses are sent.
• Stripe, only if a business turns on card payments: processes payments made by its customers.
• Xero, only if a business connects it: invoices, payments and customer contact details are sent to the business's own Xero.
• Our email provider, only if a business switches on automatic reminders: sends those emails to its customers.
• Google Workspace for our own business email.

Some of these providers are based overseas (mainly the United States), so some information may be handled outside Australia.

Information travels encrypted, every business's records are kept separate at the database level, team members only see what their role allows (tradies don't see prices or invoices), and photos are private. No system is perfect: if a data breach is likely to cause serious harm, we'll tell the people affected.

We keep your account and business records while your account is open. Some records, like invoices, may need to be kept for longer for tax reasons. When you close your account we delete or de-identify your information, except what we must keep by law.

• You can see and change your details and your business records in Yakka Jobs at any time.
• To get a copy, correct something, or delete your account and data, email operations@yakkajobs.com.au from the email you sign in with. We'll reply within 30 days. Step by step, and what is kept: delete your account or data.
• If you're a customer of a business that uses Yakka Jobs, please contact that business first, since they control your records. We'll help them respond.
• If you're not happy with how we've handled a privacy complaint, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

If we make important changes to this policy, we'll update the date above and let account holders know.